Specific Services we provide:

NEW - Computer Software Services for Students - These services will be provided to all actively enrolled California State University, San Bernardino (CSUSB) students for their personal computers. The services include, Installation of Licensed CA Antivirus, Hardware Troubleshooting and System Diagnostics, Configuration and Internet connection issues, Virus and Adware/Spyware removal, Data back-up and recovery after a "crash", and Installation of licensed Software provided by the student. (Begining September 01/2009)
Campus Central Server Administration - Security, Proactive Monitoring of System Load, Websites, Processes and Services, Disk Utilization, Systems Back-up and Recovery, Operating System Patches, Upgrades, Installations, Server Hardware Configuration, Firewall implementation and administration, Service Level Software Understanding.
Campus Specialty Software - Tracking, Support & Checkout Services for GIS, SPSS and Other Specialty Licensed Software.
Data Jacks - Accept and Route Requests for Adds, Moves, Changes, Repairs, and End-User Information Support.
Email Accounts - Password Resets, End-User Support, Client Software Installation, Support and Problem Resolution.
Exam Scanning Services - Scanning of Exams and Surveys for Professors and Staff.
HEAT Database - Monitoring, Crystal Report Development, Systems Development, Application Upgrades, Security, End-User Support and Database Administration.
IP Numbers - Tracking and Assignment of Campus IP Numbers and Network Attached Equipment.
Meeting Maker Accounts - Add, Delete, Client Software Installation, End-User Support, Database Administration, Software Maintenance and System Upgrades.
On Line Surveys - To submit forms electronically, with no use of paper forms. We provide Inmediate distribution of results, Data Integrity, Reduccion of time and Errors.
Student Services - Point of contact for phone and data access request, problem reporting, Troubleshooting client network configurations, wireless configuration. Student's e-mails Password re-set
Technical PC Support - PC Hardware Configuration, Trouble Shooting, Consultation, Reconfiguration, Software Images, Data Recovery & Field Support, Antivirus Installation.
Telephones - Accept and Route Requests for Physical Devices Adds, Moves, Changes, Repairs and End-User Information Support.
Voice Mail - Accept and Route Requests for Activation, Deactivation, Changes & End-User Information Support.