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Title: Data Center & Helpdesk Services
Phone Numbers: On Campus: Ext 77677 Off Campus: (909)537-7677 Cell: (909)534-1960
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Our Charter:

The Data Center & Helpdesk Services (DCHS) is a central resource for help, information and support. It provides the University with an effective primary point of contact for timely and consistent response to computing and information technology and its related inquiries and problems. We provide efficient and effective utilization of resources throughout the IRT division. We are responsible for the system administration and maintenance of the hardware and software environment supporting all administrative computing systems, personal computers, campus central servers and system maintenance. These services include software installation, configuration, maintenance, file backup and recovery, computer generated media and distribution, tape processing, optical scanning services, report processing and first, second and third level technical support. See our services link for a complete listing of our scope of services. Ramiro DiazGranados Department's Director
  Ramiro DiazGranados
 

Director

Our Mission:

To provide the campus with accurate and timely information in a reliable and consistent manner; providing world class customer service for all campus users.

Our Goals:

  • Provide high quality, high availability and cost effective products and services to the campus community enabling them to effectively and efficiently fulfill their responsibilities.
  • Continually improve the efficiency and reliability by which the Data Center & Helpdesk Services provides resources and services to the campus community.
  • Use performance measures to continually improve our service quality and overall customer satisfaction.
  • Work proactively with campus community to understand and meet their business requirements.. To develop and implement applicable technology strategies for the future needs of the campus Community.

 


 
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California State University, San Bernardino, Data Center & Helpdesk Department, Update August 27/2008